Auto-reply templates — copy them, use them today.

Out of hours: “Thanks for your message — we've got it. We're open Sunday to Thursday, morning and evening, and we'll reply as soon as the shop opens.” — Ramadan hours: “Ramadan Mubarak. Through the holy month we're open from after Asr until after Taraweeh, and orders can be left here any time.” — Greeting on a first message: “Welcome to [shop name]. Tell us what you're looking for and we'll help you right away.” — Order received: “Your order is in and logged under your name. We'll send you an update the moment it leaves the warehouse.”

Delivery delay: “Our apologies — your order has run past the expected time and is on its way now. We'll send you an update today.” — Price enquiry: “Price depends on size and quantity. Send us exactly what you need and we'll come back with the final figure.” — Appointment confirmation: “Your appointment is confirmed under your name. If you need to change it, message us here a day before.” — Out of stock: “That one is finished at the moment. We can note your name and tell you the moment it lands, or send you the alternatives we do have.” Every one of these is fixed text that works on the free app — the rest of this page is about where fixed text stops.