HOW-TO — BOOKING ON WHATSAPP

“Do you have Thursday?” — answered from your calendar, not a guess.

Booking over WhatsApp is all back-and-forth: she asks about a time, you open the diary, you reply, she disappears for two hours, then asks about a slot that has since gone. The problem is not that you are slow. The problem is that your open slots were never in the conversation.

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THE STRAIGHT ANSWER

Tidy it with the free tools first

Inside WhatsApp Business, pin a message with your services, prices and opening hours, and save Quick Replies for the questions that repeat: how long does it take, where are you, do you take walk-ins. Put a direct WhatsApp link in your Instagram bio so a booking can start without anyone saving your number first. All of that is free and it removes a good share of the questions.

What it still needs is one of your people to open the diary and answer. GulfBot is wired to that calendar, so it offers real open slots instead of asking what time suits you, checks which service and how long it runs, locks the appointment, and passes it to your staff with the whole conversation attached. Reschedules and cancellations happen in the same thread, without a phone call.

A booking closed in four messages.

An illustration — the shape a real booking thread takes, written in advance.

The salon's WhatsApp · 7:05 PM

Good evening — do you have a colour appointment on Thursday?7:05 PM

Hi! Thursday is open at 11:30 AM, 2:00 PM and 6:15 PM. Colour runs about two hours — which suits you?7:05 PM · slots read live from the salon calendar

0:08 voice note — “make it 6:15, and can you do a blow-dry with it?”7:06 PM

Done — Thursday 6:15 PM, colour plus blow-dry. That runs closer to two and a half hours, so I have booked it that way.7:06 PM · voice understood · appointment held

And if I am a little late?7:07 PM

Passing you to reception now — how much lateness works is their call. They have the booking and everything you said, so no need to repeat it.7:07 PM · the judgement call → your staff, with full context

Slots, confirmations and reminders → the desk · exceptions and lateness → your staff

Booking questions, answered straight.

01Where does it get the open slots from?

From the appointment calendar you already work off. On Growth and Pro it syncs before it offers anything, so it cannot hand out a slot that has just gone. On Starter it answers services, prices and hours without calendar sync.

02Can it reschedule or cancel?

Yes, in the same thread — it moves or drops the appointment, marks the calendar, and tells your team. Anything with money attached, like a late fee or a make-good, goes to your staff rather than being decided by the desk.

03What if someone is only asking questions before booking?

It answers services, duration, price and location from the same source, and when a question falls outside what it holds it says so and hands over. We would rather it admit the gap than fill it with something plausible.

Somebody asks about Thursday tonight.

Ten days from now the question meets real slots from your calendar — and the appointment closes while you sleep.

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Our sales line runs on the same AI you would be buying — try it. Or just text +965 9609 4926.