FARWANIYA — KUWAIT

The message lands while you're under a car — the desk takes the job for you.

Farwaniya work is hands-on: workshops, technicians, home services, family restaurants. The message arrives while you're busy, and the desk collects the location, the fault and a workable time, then hands it to you organised instead of losing it between calls.

Takes call-out requests · collects location & timing · pricing stays with you

Watch it take a service request See the pricing

HOW FARWANIYA WORKS

What does it lift off your workshop?

The biggest loss in service work isn't price — it's the message nobody answered because the technician was under a car or at another customer's house. The desk replies immediately: it asks what the fault is, which area you're in, and what time suits, and it states your working hours and coverage areas from your own sheet. The job arrives with you ready to go, instead of as a missed call you return two hours later to find the customer already booked someone else.

Pricing never comes out of the desk for anything requiring an inspection: a fault can't be seen through a message, and a written estimate commits you to something you haven't looked at. So the desk gathers the description, photos and voice notes and moves it all to you or your supervisor in the same chat, and you give the final number. The fixed questions — hours, location, which areas you cover, whether same-day service exists — are the desk's share.

A call-out request from Farwaniya.

An illustration — messages shaped like the service requests you already get. Want to see it on your own work? Text us.

Your workshop WhatsApp · 3:20 PM

Hello — I need an AC technician at the house today.3:20 PM

Hi! We cover Farwaniya and the areas around it. What's the fault exactly — not cooling, leaking water, or loud noise? And which area are you in?3:20 PM · areas read from your coverage sheet

0:15 voice note — “the unit runs but doesn't cool, I'm in Riggae. Can someone come after sunset?”3:21 PM

Understood. Logged: unit runs but doesn't cool, Riggae, after sunset. The call-out fee is 10.000 KWD, deducted from the repair if you go ahead with us.3:21 PM · voice understood · request logged

And roughly what will the repair cost?3:22 PM

I can't give you a number before the technician sees it — any estimate now would be wrong. I've passed the request to the supervisor with your voice note and location, and he'll confirm the visit time and the price.3:22 PM · pricing → the supervisor

Requests, scheduling & coverage → the desk · inspection & price → your team

Farwaniya workshop and service questions, answered straight.

01Most requests come as voice notes while I'm busy — does that work?

It does; the desk understands voice notes and replies in text. That serves workshops especially, because the customer describes the fault out loud from their car, and you find the job written up and organised when you're free — instead of ten voice notes to listen through at night.

02I'm worried it will quote a customer wrongly.

It doesn't price anything that needs an inspection, and we set that rule with you on day one. Only fixed figures — a call-out fee, or a service with a known price — get stated; everything else moves to you. A bot that guesses a price costs you more than one that never replied.

03I run a family restaurant, not a workshop — does it change?

The sheet changes, not the idea: instead of fault type and location it reads your menu, delivery times and delivery areas, and takes and confirms the order. Same desk, different information — and the handoff still fires on the same cases: a complaint or a special request.

The next request lands while your hands are full.

Ten days from now the desk takes all of it — location, fault, timing — and hands it to you ready.

Watch it take a service request

Text our line and watch it take your own request step by step. Or call us on +965 9609 4926.