Your customer is not typing — they are sending a voice note.
A huge share of the messages a Gulf business receives are voice notes: someone is driving, someone has kids in the car, someone simply does not like typing. Most bots answer with please type your message — which is the fastest way to lose that person, because you just asked them to change how they talk to suit your software.
The desk listens, transcribes it in the dialect it was spoken in, and pulls out what was actually asked for — the item, the size, the area, the time, the change to an existing order — then replies in writing. The reply still comes from your sheet, so the voice note changes how the request arrives, never where the answer comes from. If the audio is unclear or there is road noise, it repeats back what it caught and asks for the rest rather than guessing.
This is not a luxury feature. A voice note usually carries three facts in one breath — I want the one in the photo, medium, send it to Jahra — and a system that cannot hear it loses the entire order. Anything in the recording that carries a complaint, a negotiation or an annoyed tone goes straight to your staff, with the transcript attached so nobody has to say it twice.
One voice note, one complete order.
An illustration — the shape of the voice notes you already receive, written out.
Voice-note questions, answered honestly.
The next voice note arrives within minutes.
Ten days from now it gets heard and acted on, instead of sitting in the thread until someone is free.
Send it a voice note right nowOur sales line runs on the same AI you would be buying — send it a voice note. Or write to us on +965 9609 4926.